Aged Care: Residential Care,
Better Access initiative

Bulk Billing Available

Our mental health services are fully bulk billed through Medicare for eligible clients with a valid Mental Health Care Plan (Services Australia, 2024). To access our services, you will need:

• A current Mental Health Care Plan

• A referral from your General Practitioner (GP)

• A valid Medicare card

Under Medicare's Better Access initiative, eligible individuals can receive up to 10 individual mental health services per calendar year. Your GP will assess your needs and determine the number of sessions recommended in your Mental Health Care Plan (Services Australia, 2024).

To ensure seamless care delivery, we follow a structured approach:

1. Initial GP referral and Mental Health Care Plan

2. Comprehensive clinical assessment

3. Development of personalised care plans

4. Implementation of appropriate psychological interventions

5. Regular progress reviews

6. Connection with additional support services as needed

An additional benefit to this service includes appointment flexibility.

We understand the importance of consistent care and offer:

• Weekly or fortnightly appointments

• On-site visits to aged care facilities

• Telehealth options when appropriate

• Flexible scheduling to accommodate facility routines

• Regular review sessions

Professional Excellence

Our team comprises highly qualified mental health practitioners with extensive experience in aged care settings. We maintain ongoing professional development to ensure we deliver the highest standard of care aligned with current best practices (Australian Health Practitioner Regulation Agency [AHPRA], 2024).

Cultural Competence

We take pride in delivering culturally sensitive care that acknowledges and respects the diverse backgrounds of our clients. Our services are inclusive and adaptable to meet various cultural and linguistic needs (Australian Government Department of Health, 2023).

Accessible Care

We prioritise convenience and accessibility:

• On-site services at aged care facilities

• Medicare Mental Health Care Plan support

• Flexible scheduling to suit facility routines

• Complete Medicare billing administration

Our experienced practitioners deliver comprehensive mental health support directly to aged care facilities across Western Sydney. We understand that each resident has unique needs, which is why we offer personalised care that respects individual circumstances, cultural backgrounds, and personal preferences (Australian Commission on Safety and Quality in Health Care [ACSQHC], 2023).

 Individual Support Services

Our one-to-one counselling services help residents navigate:

• Adjustment to new living environments

• Management of anxiety and depression

• Bereavement and loss

• Recovery from trauma

• Life transitions

These services align with the National Safety and Quality Health Service Standards for comprehensive care (ACSQHC, 2023).

 Enriching Group Programs

We facilitate engaging group sessions that promote:

• Social connection and peer support

• Shared experiences and community building

• Practical skills development

• Mental wellness education

• Structured therapeutic activities

Our group programs follow best practice guidelines for mental health services in aged care settings (Royal Australian and New Zealand College of Psychiatrists [RANZCP], 2023).

 Holistic Wellbeing Initiatives

Our wellness programmes encompass:

• Guided meditation practices

• Stress management techniques

• Mindfulness exercises

• Relaxation strategies

• Mental health education

These initiatives are designed in accordance with the National Mental Health Strategy (DHAC, 2024b).