Privacy Policy

Privacy Policy for Management of Personal Information

At Dune Health and Wellbeing Pty Ltd (we, us), we take your privacy seriously. We take measures to operate in accordance to the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

Personal information

As part of our service to you, we need to collect relevant personal information. This information can include:

Where possible, we will obtain this information directly from you. This may include information you provide us in person, over the phone, by email, or by completing forms (paper or digital). Sometimes, we may collect information from third parties such as your doctor, other referring organisations, or health practitioners involved in your care. Please note that limiting the information you provide to us may limit the service we can provide.

Storage

Where paper files exist they are held in a secure filing cabinet accessible only to authorised personnel.

Electronic records are stored within our practice management system and accessed by secured passwords by authorised personnel only. We endeavour to only use systems that are compliant with the Australian standards for online security and encryption.

Records are held for the time required according to the relevant law, including the Privacy Act (1988). Following this period, records are destroyed and deleted. In some cases, records may be placed in an archive.

Purpose of holding personal information

Your personal information is gathered and used to provide psychological services, which includes assessing, diagnosing and treating your presenting issue. Your personal information is retained to document what happens during sessions, enabling the psychologist to provide a relevant and informed psychological service.

Your information can also be used for invoicing and processing third-party claims (e.g., Medicare).

If your psychologist leaves the practice, Dune Health and Wellbeing Pty Ltd will retain your personal information and records unless you request otherwise. In some cases, your records are retained by a referring organisation.

Disclosure of personal information

Clients’ personal information will remain confidential except when:

a) Provide a written report to another agency or professional, e.g., a GP; or

b) Discuss the material with another person, e.g. a parent, employer, health provider, or third party funder; or

c) Disclose the information in another way;

Your personal information is not disclosed to overseas recipients unless you consent or if such disclosure is otherwise required by law. Your information will not be used, sold, rented or disclosed for any other purpose.

If unauthorised access, disclosure or loss of your personal information occurs Dune Heath and Wellbeing Pty Ltd will activate its data breach plan and use all reasonable endeavours to minimise any risk of consequential serious harm.

Requests for access and correction to client information

At any stage you may request to see and correct the personal information about you kept on file. Your psychologist may discuss the contents with you and/or give them a copy (fees apply), subject to the exceptions in the Privacy Act 1988 (Cth). If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by you for access to or correction of personal information held about you should be lodged with Dune Health and Wellbeing Pty Ltd in writing. These requests will be responded to in writing within 28 days, and an appointment will be made if necessary for clarification purposes.

A note about telehealth / online services and technology

Telehealth means service delivery by phone or video conferencing. The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used. Privacy of your information is also limited to where you decide to conduct your session and which platform you are using. Where possible, we use platforms and technology that are compliant with the Australian standards for online security and encryption.

Concerns

If you have a concern about the management of your information, you may inform Dune Health and Wellbeing Pty Ltd. Upon request you can obtain a copy of the Australian Privacy Principles, which describe your rights and how your information should be handled. Ultimately, if you wish to lodge a formal complaint about the use of, disclosure of, or access to, your information, you may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.